If your tracking shows the package as “delivered” but you haven’t received it, here’s what to do:
- Check your surroundings: look around your mailbox, porch, apartment office, or with neighbors.
- Contact your local post office or carrier: sometimes they mark items as delivered a day early. They may be able to provide the exact delivery details.
- Open a claim with the shipping carrier – This is the fastest way to begin an investigation and potentially recover your package.
📌 Please note: Once a package is marked “delivered” by the carrier, it is considered fulfilled and out of our control. We are not responsible for lost or stolen packages after this point. That said, if your order cannot be located after these steps, please reach out to us. We're happy to review the situation and offer a solution whenever possible.
Jan 19, 2026