FAQ

• How long is shipping time for orders?

  Your order is made-to-order and follows this schedule:

• How many letters or names can I include in a pendant design?

  There is no maximum character limit, although we recommend not exceeding 10 characters for the best visual result.

• What materials are these custom jewelry made of?

  Our jewelry is crafted from high-quality Stainless Steel, plated with 14K Gold, Sterling Silver, Rose Gold, or Metal Chromium. Each piece resists tarnish and maintains its shine over time.

• I entered the wrong shipping address or made a mistake on my order. Can you change it?

  If your order hasn’t entered production yet, we can usually make adjustments.

• My package is marked as “Delivered” but I haven't received it.

  If your tracking shows the package as “delivered” but you haven’t received it, here’s what to do:

• Can I cancel or modify my order?

  Because each piece is custom-made, we cannot guarantee modifications or cancellations once production begins.

• I forgot to use my discount code, what can I do?

  No problem! Contact us via our contact form and we’ll be happy to help.

• Refund Policy

  Due to the custom nature of our products, we do not accept returns.

• How can I track my order?

  You can always track your order on our dedicated Tracking Portal.

• Can I buy a charm/pendant without the chain, or the chain separately?

  We do offer the option to purchase the chain and the charm separately. You can explore our available chains at the following link: https://charmlry.com/collections/chain

• Can I change the name or initials on my personalized pendant?

  If you’re still waiting to receive your design preview, please wait until it’s available and then request the change directly through the preview portal, where you’ll find a dedicated section to ask for revisions.

• Can I reorder a jewelry piece with the same design as a previous order?

  You can reorder a new piece using the same design we previously created for you by visiting this collection:

• How is the jewelry packaged?

  We offer two distinct packaging options to suit your needs: Velvet Pouch and Gift Box.

• When will I receive my order?

  Your order is made-to-order and is expected to arrive within 15–25 days (about 2–3 weeks) after you approve the design. For items that do not require a preview, the timeline begins once the order has been confirmed. Please keep an eye on your inbox for any updates from us, and feel free to check...