All Charmlry jewelry is crafted with care and attention to detail.
🔎 If your item arrives damaged or has a manufacturing defect:
Our Lifetime Warranty covers any damage, defects, or product errors.
If your item arrives damaged or faulty, we will reship it at no additional cost (expedited shipping included).
To process the claim, please provide a clear photo of the damaged item.
⏳ If your jewelry breaks within 15 days of delivery:
You are entitled to a free reshipment, even if you did not purchase the Lifetime Warranty.
Please provide photographic evidence of the damage.
📅 If your jewelry breaks after 15 days of delivery:
If the Lifetime Warranty was purchased:
You are entitled to a free reshipment of:
- The entire product OR
- The chain only
Please provide a photo of the damaged item to proceed.
If the Lifetime Warranty was NOT purchased:
Our policy provides free replacements only within 15 days of delivery or with an active Lifetime Warranty.
Since your order falls outside these conditions, we can offer two alternative solutions:
• 30% discount on a new order for the same item
• Replacement chain for $15
If you choose the replacement chain, you can purchase it here:
👉 https://charmlry.com/collections/chains
You may attach your existing charm by carefully opening the loop yourself, or a local jeweler can assist you.