Support

• Warranty

  All Charmlry jewelry is crafted with care. If you experience manufacturing defects, please contact us and we’ll review your case to offer a solution. Our lifetime warranty provides coverage for any damage, defects, or errors related to the product.

• The charge for the order is under Ebrain LLC and not Charmlry, why?

  That's correct! Ebrain LLC is our company name, and Charmlry is our brand. Don't worry, the charge is legitimate. You can verify this by comparing the order amount with the charge amount, they'll match.

• What payment methods do you accept?

  We accept Shop Pay, Google Pay, PayPal, and all major credit cards. Shop Pay and PayPal may also offer installment options at checkout, depending on eligibility.

• Which shipping carrier do you use?

  We primarily ship orders using USPS in the United States, Royal Mail in the United Kingdom, and Canada Post in Canada. For deliveries to more remote areas or locations not fully covered by these carriers, we may use alternative trusted shipping partners to ensure your order arrives safely.

• Why isn't my order status updating?

  Track your order on our dedicated tracking page and through the carrier link we provide via email once it becomes available.

• Order number

  Your order number is